How can I find my order tracking information?
Look out for a shipping notification on the day your product leaves our warehouse – it contains a clickable tracking link that seamlessly directs you to the carrier's website. Alternatively, you can always find the tracking information on any of your invoices. Need an invoice copy? Just shoot us an email at sales@rheafashion.com, and we'll be happy to assist!
How do you calculate freight costs?
Freight charges are added to the order confirmation at a value of 20% of the order value and a pre-authorization will appear on your credit card if you are paying via credit card. Actual freight charges are determined at the time of shipment and will be added to the invoice. To ensure affordability and avoid unexpected costs, we cap freight charges at 20% of the total order value. DO YOU SHIP INTERNATIONALLY?
Do you ship internationally?
No, international shipping is not available at Rhea. We exclusively handle shipments within the United States, ensuring a localized and efficient delivery process for our valued customers across the entire US. Your satisfaction is our priority, and we're dedicated to providing a seamless wholesale fashion experience within the domestic market.WHAT IS YOUR PROCESSING TIME?
What is your processing time?
Our wholesale support team requires 1-2 business days to review and release your order if you have a default credit card set up on your account. If you do not have a credit card designated on your account, your order will be delayed until we can reach you. Please make sure we have a good phone number and feel free to call us instead. Our current warehouse processing time is 3-5 business days. During holidays and promotions, our processing time can increase up to an additional 7-10 business days. Please get in touch with Wholesale Support at (213) 786-1031 or sales@rheafashion.com.CAN RHEA EXPEDITE SHIPPING ON MY ORDER?
Can Rhea expedite shipping on my order?
We do not offer expedited shipping for wholesale orders. If you have your own and would like us to expedite the shipping method, please contact sales@rheafashion.com or (213) 786-1031 before the order has been placed.FREE SHIPPING ON ORDERS OVER $500
Free Shipping on Orders over $500
At Rhea, we value our customers and strive to provide the best possible shopping experience. As a token of appreciation for your continued support, we are delighted to offer free shipping on orders totaling $500 or more.